Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Nivorquest Ltd ("Nivorquest", "we", "us" or "our") collects, uses, stores and protects personal information when you visit the Nivorquest website at nivorquest.uk or use the Nivorquest platform. Please read this document carefully.

1. Who We Are

Nivorquest Ltd is the data controller for personal information collected through this website and the Nivorquest platform. Our registered address is 42 Harrington Square, London, NW1 2EN, United Kingdom. You can reach us by email at [email protected] or by phone on +44 20 7946 0317.

2. Information We Collect

We may collect the following categories of personal information:

  • Name and email address provided when you submit a contact or access request form.
  • The content of messages you send to the Nivorquest support team.
  • Technical information such as your IP address, browser type, device type and pages visited, collected automatically when you use our website.
  • Any additional information you choose to provide during the onboarding process.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to your contact and access request submissions.
  • To provide and support your use of the Nivorquest platform.
  • To send onboarding and platform-related communications by email.
  • To improve and maintain the security and performance of our website and platform.
  • To comply with applicable legal obligations.

4. Legal Basis for Processing

We process personal information on the following legal bases under UK data protection law:

  • Contractual necessity: to fulfil an access request or deliver the platform service you have requested.
  • Legitimate interests: to operate and improve the Nivorquest website and platform, and to respond to enquiries.
  • Legal obligation: where processing is required to comply with applicable law.
  • Consent: where you have given clear consent for a specific purpose, such as receiving optional communications.

5. Sharing Your Information

Nivorquest does not sell or rent personal information to third parties. We may share information with trusted service providers who assist us in operating our website and platform, subject to appropriate data processing agreements. We will notify you before sharing your information for any purpose other than those described in this policy.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When information is no longer needed, we delete or anonymise it securely.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information where there is no lawful reason for us to continue holding it.
  • Object to processing based on legitimate interests.
  • Request restriction of processing in certain circumstances.
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been breached.

To exercise any of these rights, please contact us at [email protected] or write to us at 42 Harrington Square, London, NW1 2EN.

8. Cookies

The Nivorquest website uses standard technical cookies to maintain session state and ensure the website functions correctly. We do not use advertising or third-party tracking cookies. You can control cookie settings through your browser.

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction. No method of electronic transmission or storage is entirely secure; we cannot make absolute assurances about the security of information transmitted to us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle personal information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how Nivorquest handles your personal information, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0317
  • Post: Nivorquest Ltd, 42 Harrington Square, London, NW1 2EN, United Kingdom